BMW Reviews

I have been a long-standing customer of BMW automobiles with my third //M vehicle in the past 15 years. I had my X5M booked in for some maintenance work at Barons Watford BMW for replacement front brakes and discs. During the work I was also advised by the garage that both the rear tyres (6mm) had deep cuts/splits in the tyres and required replacement which I decided to take up independently. I later tried contacting the Parts dept at two local Barons BMW garages (Watford & Borehamwood) without any success so I followed up with my service advisor (Tracey) at Barons Watford to request assistance for a quote for new rear tyres which was initially acknowledged, but never acted upon after a couple of chasers.

I then booked the car in at Barons Watford BMW with 2-3 weeks’ notice for investigation of Drivetrain error with a couple of cylinders misfiring which had occurred once and the error had reset itself after an engine restart. Furthermore, there was a fault with parts and/or work completed to replace the front brakes & discs which were screeching for some time after the initial bedding in period.

Upon dropping off the car I was informed by the Service Advisor (Tracey) that the garage was extremely busy and I would need to leave the car for 4 days which was a total surprise. I informed that would not be possible as I had not arranged for alternative transport for consecutive days and more importantly nor was any notice given to me in advance of my visit that they would need the vehicle for an extended period. I was then made to feel that I was inconveniencing the garage, like it was my fault and I was in the wrong. I was also informed that the garage would find it difficult to diagnose the drivetrain error without the error showing up which I was in disagreement as the OBD error codes and other diagnosis would be possible to investigate the issue. This subsequent poor experience again left me feeling highly dissatisfied and not wanting to use the garage for any further works so I decided to cancel my booking and depart.

A short while later I reluctantly decided to re-book the car in at the same garage as no other option for the attention of the faulty replacement front brakes/discs which were still screeching and also to investigate the drivetrain error (cylinder misfire). This time my wife had arranged the work it was agreed in advance with the garage that the car would be left for the day and kept in a condition so that it could be taken away at the end of the day if required. It was also communicated that the warning light had reset itself on only two occasions and there were cylinder misfires. The spark plugs had been changed by the same garage only 6 months ago too. The car was dropped off the evening before via key drop service to give the garage maximum time with the vehicle the following day.

The day of the work I was constantly contacted by phone during my working day even though my wife had provided her number as primary contact which was again disappointing as by this point, I really did not want to communicate with the service advisor as a result of the past poor customer experience. Long story short the car was kept with the garage for the entire week the brake and discs were replaced but were delayed further due to a faulty part in the new parts. Again, we were left to made feel that the garage were doing us a favour and replaced the parts on goodwill which was actually covered on BMW parts warranty, furthermore were told to be easy on the new brakes and not to be too aggressive which we were not even on the first replacement as we already informed, however it was communicated in a way that we were somewhat at fault partially even though we followed the advisory totally for bedding in the new brake system with care and attention.

Continued.. EX POOR EXPERIENCE - Barons Watford BMW Service - 2 OF 2

Lower bottom pulley gone in a car which is only 3.5 years old with 26k mileage ! How...why would we spend 45k on a 5 series to only last 3.5 years. No help whatsoever so BMW. Complained to customer service...the "most senior agent " took incorrect notes, missed out main points of the complaint and...when I called today after 5 weeks the complaint is still sat there with no action taken. Fast to take my money but can't even deal with a simple complaint. You would think they would be interested in why this has happened to my car so soon..
But not really!

I asked to speak to most senior customer advisor to which he said he was and there was no one more senior... if he can't take proper notes or do his senior job competently what hope do we have for the rest. His name was

Mr Godfred Nuaka

I wasted 1.5 hours talking to him...to find out today no notes were taken and he had reassigned the case to "no one".

Let's hope he doesn't ever need customer services help.


I definitely won't be buying another car with bmw and definitely do not recommend them. Once they have your money there aren't really bothered about supporting you thereafter.

AFER SALES CUSTOMER SERVICE DOES NOT EXIST !!

Couldn't even be bothered to repeat myself...asked them to listen to the call..but no doubt nothing with be done or it will be blamed on the "large volume of calls"..possibly all the poor customers wasting their time calling their customer service. The branch didn't want to help neither did they.

Had a rear puncture on my new Bmw R18 motorcycle, whilst out riding. Called Bmw assist/recovery and was still waiting over 6hrs later to be recovered! Called the AA and was recovered to my home address in less than one hour….Bmw assist/recovery not fit for purpose, customer service are no better!

Do Not Buy Approved Used BMW - I have been trying for months to get issues resolved since buying one and even asking for the written proof of the Warranty seems beyond BMW UK and the dealer - it is quite amazing. They are great until you have bought the car!

Got my BMW brake fluid done, quite quick compared to other garage's and staff was really helpful with anything I needed
Linas

Arrived at 10am booking time 7hrs later still waited for answers
Did not feel like a valued customer
Left dealership with same problem i went in with
Customer care was non exisistant
Car still needs the repair

I've had 2 320D m sports both were fantastic kept them both 3 to 4 years and only ever replaced serviceable parts tyres, wipers, oil etc.
Brought a 320E which went wrong and was not covered by warrenty ( stone punctured the electric radiator). Even though BMW knew this was a weak link and the face lift had a radiator guards fitted. The cars 2016 and the charger unit has now failed, it only does 20 miles to a plug in charge on full e mode and was only occasionally used. The cost of the replacement charger will never be recovered between the price of petrol and electricity. I've got to say im really disappointed and wish I'd stuck with the diesel which was so much more economic.

Communication and high standard of Servicing! They sent a video of vehicle health highlighting the issues and updated the progress. There was a damage to bumper in workshop which they replaced with a new one.

It’s was a very pleasant service!!!
10 out 10

Customer service will excellent, kept me well informed and insured my vehicle was in still working order after collected

Excellent service on my recent recall. Good communication throughout, possibly too much if anything! Texts, emails, phone calls etc. to let me know it was booked and then to remind me the day before. Nice smooth process on the day. Staff were polite and courteous. All completed without issue.

My warranty issue was superbly managed by Macey Fullerton. From first contact, arranging a service slot, follow up reminders, service updates to conclusion. A great individual who embodies the excellence you expect from BMW!
Thanks’ Macy

Great service as expected from Georgia and Imran from Synther Maidenhead all questions answered highly recommended

Macey was polite and friendly upon arrival at Sytner. She took all the details and stayed in contact at stages until the car was ready for collection. It was in for an airbag recall for the E46 M3. She ensured it was clean when I collected.

Very friendly staff macey was helpful and called me as soon as my vehicle was ready